Privacy Policy

1. Who We Are

Premio Peptides is a trading name of BELL RED LIMITED, a company registered in England and Wales (Company Number 12841067). Our registered address is 16 Neptune Street, Tipton, England, DY4 8JF.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BELL RED LIMITED is the data controller. If you have any questions about this policy or how we handle your data, contact us at info@premiopeptides.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: Full name, title, job title
• Contact data: Email address, telephone number, institution or organisation name, postal address
• Order data: Products ordered, order history, payment references
• Technical data: IP address, browser type, operating system, pages visited, time on site
• Communication data: Enquiry form submissions, email correspondence, support requests

3. How We Collect Your Data

We collect data when you:

• Place an order or create an account on our website
• Submit an enquiry or contact form
• Subscribe to emails or correspondence
• Browse our website (via cookies and similar technologies)
• Communicate with us by email, phone, or other means

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders
• To respond to enquiries and provide customer support
• To send order confirmations, dispatch notifications, and certificates of analysis
• To manage institutional accounts and invoicing
• To comply with legal and regulatory obligations
• To improve our website and services

We process your data on the following lawful bases under UK GDPR: performance of a contract (Article 6(1)(b)), legitimate interests (Article 6(1)(f)), and compliance with legal obligations (Article 6(1)(c)).

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Payment processors: To process transactions securely
• Courier services: To fulfil deliveries
• IT service providers: For website hosting and email services
• Professional advisors: Accountants, lawyers, where required
• Law enforcement or regulators: Where required by law

All third-party processors are contractually bound to handle your data in accordance with UK GDPR requirements.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records and certificates of analysis are retained for a minimum of six years in line with HMRC requirements. You may request deletion of your data at any time, subject to our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, contact us at info@premiopeptides.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience. For full details on the cookies we use and how to manage them, see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.